ezbetPrivacy Policy

This page describes what we collect when you use ezbet and how we keep that data protected. We collect personal information only to create your account, process deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer, conduct Know-Your-Customer verification, and resolve disputes. We do not sell your data to third parties, and we encrypt all transmissions between your phone and our servers.

When you access ezbet on Android APK or iOS Safari, we log your IP address, device type, and browser information for security and fraud prevention. We also track your gaming activity—bets placed, results, and account balance changes—to detect unusual patterns and prevent unauthorized access. This information stays on our secure servers and is reviewed only by our compliance and support teams.

Read this policy carefully. By using ezbet, you consent to our data practices as outlined here. We update this policy periodically; check back to stay informed of any changes.

What data we collect when you use ezbet

We collect two categories of information: what you provide, and what we observe.

Information you provide: When you create an account on ezbet, you give us your legal name, email address, phone number, and date of birth. During Know-Your-Customer verification, you upload a clear photo of your government-issued ID. If you contact our support team, we log your messages and attachments. When you deposit, the payment provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank) confirms your transaction, and we record that confirmation in our system.

Information we observe: When you log into ezbet on your phone or desktop, we record your IP address, device type, operating system, and browser information. We log when you place a bet, view a match, or access a live-dealer table. We track your account balance changes and withdrawal requests. We analyze this data to detect fraud, prevent account compromise, and comply with anti-money-laundering regulations.

How we use your data on ezbet

We use your information for these purposes:

• Account management: Creating your account, verifying your identity, resetting passwords, and managing your settings.
• Payment processing: Confirming deposits from mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment. Processing withdrawals to your chosen method.
• Regulatory compliance: Conducting KYC verification, anti-money-laundering checks, and reporting to authorities where required by law.
• Fraud prevention: Analyzing login patterns, bet history, and account changes to detect unauthorized access or suspicious activity.
• Customer support: Responding to your questions, investigating disputes, and resolving account issues.
• Marketing and communications: Sending you promotional offers, bonus notifications, and platform updates via email or SMS. You may opt out of marketing emails anytime.

We do not use your data to make automated decisions about your eligibility for deposits or withdrawals. All withdrawal reviews are conducted by our compliance team with human judgment.

Third-party processors and data sharing on ezbet

We share your data with third parties only when necessary to deliver our service:

• Payment providers: online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and banks (mobile banking, Mandini, local payment, online payment) receive your account information to process deposits and withdrawals.
• ID verification vendors: We may use third-party services to verify your government ID photo and confirm your identity.
• Compliance partners: Where required by law, we report suspicious activity to financial intelligence units or law enforcement.

We do not sell your personal information to marketing companies, data brokers, or advertisers. We do not share your gaming history, bet details, or balance with anyone outside our own team except as required by law.

Cookies and tracking on our platform

We use cookies and similar tracking technologies on ezbet to remember your login session, preserve your game state, and analyze how you use our platform. Cookies are small text files stored on your device that your browser sends back to us with each request.

On Android and iOS, our mobile apps do not rely on traditional cookies but use session tokens—encrypted identifiers that serve the same purpose. Your session token expires after a set period of inactivity for security. You can clear it anytime by logging out.

We use analytics tools to track which games are popular, how long users engage with the platform, and where users encounter technical issues. This data is aggregated and anonymized—we analyze patterns, not individual behavior. We do not track your activity outside ezbet or across other websites.

Data security and encryption on ezbet

We protect your data using industry-standard encryption and security practices. All communications between your phone (or desktop) and our servers use TLS 1.2 or higher—the same encryption standard used by banks. Your password is hashed using a one-way algorithm, so even we cannot see it.

Our servers are hosted in secure data centers with multiple layers of access control. We conduct regular security audits and penetration testing to identify and fix vulnerabilities. Our team follows strict procedures to prevent unauthorized access to your data.

However, no system is perfectly secure. If we discover a data breach affecting your account, we notify you via email and in-app alert as required by law. We recommend enabling two-factor authentication in your account settings and keeping your password strong and unique.

Your data rights on ezbet

You have the right to access, correct, and delete your personal data where applicable law permits. You can view and edit your account information (name, email, phone number) in your Account settings on ezbet anytime. To request deletion of your account and all associated data, contact our support team via the in-app chat or email.

We will delete your personal data within a reasonable timeframe, unless we are required by law to retain it (for example, for tax or anti-money-laundering compliance). Even after account deletion, we may retain anonymized, aggregated data about your gaming patterns.

You also have the right to object to certain uses of your data—for example, to opt out of marketing emails. To exercise any of these rights, contact our support team with a clear request and your account reference number.

Data location and cross-border transfers

Our servers may be located outside your jurisdiction. When you use ezbet, your data is processed and stored on servers operated by our hosting provider, which may be in different countries. By using ezbet, you consent to this cross-border transfer of your data.

We ensure that all data transfers comply with applicable data protection law. We use standard contractual clauses and other safeguards to protect data in transit between jurisdictions.

Children and minors on our platform

ezbet is not intended for anyone under the legal age of majority in their jurisdiction. We do not knowingly collect data from minors. If we become aware that a minor has created an account, we terminate it immediately and delete all associated data.

Parents and guardians who believe a minor has accessed ezbet should contact our support team right away.

Changes to our privacy policy

We may update this privacy policy to reflect changes in our practices or applicable law. We will notify you of material changes via email and in-app notification. Your continued use of ezbet after notification constitutes acceptance of the updated policy. We recommend reviewing this page periodically to stay informed.

Contact us about privacy

If you have questions about this privacy policy or how we handle your data, contact our support team through the in-app chat, email, or via our FAQ. We respond to privacy inquiries within a few business days. If you believe we have violated your data rights, you may lodge a complaint with the relevant data protection authority in your jurisdiction.

Related policies

Mobile app data and push notifications

When you install the ezbet Android APK or access ezbet via iOS Safari, your device shares information with our servers. On Android, we request permissions to access your camera (for ID verification uploads), microphone (for live-dealer video if enabled), and storage (to cache game assets locally for faster loading).

We send push notifications to inform you of game results, withdrawal status updates, and promotional offers. You control push notifications in your app settings—toggle them on or off anytime. Disabling push notifications does not affect your account or withdraw functionality; we simply will not send you alerts.

Our app may track your location at a city or postal-code level if you grant location permissions. We use this information only to determine your jurisdiction for service eligibility and to show local payment options (e.g., DANA or e-wallet availability in Jakarta, Surabaya, Bandung, or Medan). We never sell location data or use it for targeted advertising.

Retention and deletion of your data

We retain your account information and transaction history as long as your account is active. After you close your account, we keep records for a minimum of five years to comply with anti-money-laundering regulations and tax law. After that retention period, we delete or anonymize your personal data.

Your login history, bet records, and balance statements are preserved in your account history for at least two years so you can review past activity. You may request deletion of older records by contacting our support team, though some data must be retained for legal reasons.